Legal / Complaints

Electronic Complaints Book

TripleBot, Lda provides the Electronic Complaints Book in compliance with Decree-Law No. 74/2017.

Access the Electronic Complaints Book

To submit a complaint, access the Portuguese Government's Electronic Complaints Book Portal:

www.livroreclamacoes.pt

Company Information

Name: TripleBot, Lda

Headquarters: Rua de S. Miguel, 255 - Ponte da Pedra | 2415-187 Regueira de Pontes - Leiria, Portugal

Tax ID: PT 519416287

CAE: 71120 - Engineering and related technical activities

How to submit a complaint

  1. Access the portal www.livroreclamacoes.pt
  2. Search for the company by name or Tax ID
  3. Fill in the complaint form
  4. Submit the complaint
  5. The company has 15 business days to respond.

Alternative Dispute Resolution (ADR)

In case of dispute, the consumer may resort to an ADR entity.

For cross-border disputes, use the European online dispute resolution platform at ec.europa.eu/consumers/odr.

Direct contact

Before submitting a formal complaint, contact us directly:

Email

geral@triplebot.pt

Tel.

+351 938 295 633

TripleBot, Lda is committed to analysing and responding to all complaints within 15 business days.